Finding and contacting a business
Why are only five businesses recommended first?
A small initial group reduces noise. It does not restrict your choice: use the view-all action to see every business matching the search and declared service area.
Can a business pay to appear in the recommended group?
No. Plan price, Founding Member status, partner relationships and sponsored spend are excluded from organic recommendation scoring. Sponsored placements are separate and labelled.
Can I search somewhere other than my home location?
Yes. Use the town or postcode where the job is needed. Changing a search location does not have to change a saved home location.
How many businesses receive my enquiry?
You choose the recipients. The default maximum is three so the request is not broadcast to every possible business.
Verification and reviews
Does “verified” guarantee the work?
No. Verification records a specific check completed with the evidence available. It does not guarantee workmanship, conduct, price or availability.
What is a verified platform review?
The strongest route links a review to an enquiry delivered through the platform and later marked complete. Work arranged elsewhere can use a separate evidence-supported process.
Are external reviews part of the platform score?
No. External sources are labelled and kept separate from the eligible Proactive Billboards review score.
What happens when a review is disputed?
The platform records the original review, requests relevant information, follows a defined moderation process and preserves an audit trail. A business plan cannot influence the outcome.
Accounts, access and payments
What can I do before creating an account?
Guests can browse public pages and enough profile information to understand the service. Protected contact, enquiries, messaging or member-only claims can require an account and current access entitlement.
Is platform access payment for trade work?
No. Platform access unlocks eligible features. Any contract and payment for the local business’s work is between the customer and that business.
Where can I find cancellation information?
Read the refund and cancellation page and the information shown at the relevant checkout. Your order confirmation records the terms offered for that purchase.
Privacy, reports and safety
Is a home-based business address published?
Not unless the owner explicitly chooses public address visibility. A private operational address can be used for distance matching while the public profile shows a town or approximate coverage.
Can a business message any public user?
No. Business messaging is connected to a relevant enquiry or another deliberate customer action. Unrelated unsolicited messaging is not permitted.
How do I report a concern?
Use the report action on the relevant profile, review, post or message where available. For account, payment or safety concerns, use the contact route and include the relevant reference without sending unnecessary sensitive information.